FAQs & Contact

Below you will find our most commonly asked questions. If you don't find the answer you need here, please e-mail acousticguitarservice@stringletter.com and we will be happy to assist you.

Q: What are your shipping rates for physical products?

A:  Please click here to access our chart of shipping rates.


Q: How can I order back issues of Acoustic Guitar?

A: Click here to purchase back issues.


Q: How can I renew or subscribe to Acoustic Guitar Magazine?

A: To renew an existing subscription, click here to access your account. To become a new subscriber, click here


Q: How can I access the digital edition of Acoustic Guitar?

A: If you have an active subscription, you can download the current digital edition. Each month, on Friday at 4 p.m., we send an e-mail out to active subscribers with a unique download link. Please click here to see the exact Friday that we will send out the new digital edition email.

If you have checked the calendar above, and still haven't received this e-mail, click here to contact customer service and make sure your subscription account record is up to date with your e-mail address.


Q: When does my subscription expire?

A: The expiration date of your subscription can be found on the upper right-hand corner of your magazine label. 


Q: How can I access my subscription information?

A: If you would like to access information about your magazine subscription - including your customer number, subscription expiration date, change of address options - please click here.


Q: After ordering a subscription, when will I receive my first issue?

A: It will likely take 6-8 weeks to receive your first copy in the mail. For destinations outside of the United States, please allow up to 10 weeks.

We know, it sounds like a long time to wait! When we mail your first issue depends on when you placed your order and where we are in our publishing schedule. We send issues at the same time to all active subscribers we have on file (we do this monthly, meaning there are two shipments per issue) – this is how we can keep your subscription price affordable and still afford the postage fees ourselves!

Please note that we cannot guarantee delivery dates – just because you see the magazine available at your local music store or for sale online does not mean a copy is not already in transit to you or scheduled to be sent to you on our next bulk shipment date.


Q: I ordered multiple items and only received part of my order; where is the rest?

A: We store our inventory in multiple locations, so you may receive more than one shipment. If your order contains both books or magazines and accessories or apparel, you will most likely receive two separate packages. 


Q: Does the book I ordered contain TAB?

A: If a particular book has TAB, this information will be noted in the product description. In most of our books and guides, both TAB and Standard Notation are provided. 


Q: I purchased an item that came with audio tracks but I can't find them; where can I access those tracks?

A: You can see all of our complete audio tracks here.


Q: I purchased a download but can't open it or access it; how can I view my new guide?

A: Follow our super handy instructions here.


Q: I received a damaged issue of Acoustic Guitar, how can I get a replacement copy?

A: Write to acousticguitarservice@stringletter.com to report a damaged issue.


Q: I missed an issue of Acoustic Guitar; how can I get a replacement copy?

A: Write to acousticguitarservice@stringletter.com to report a missing issue.


Q: I'm unhappy with my recent purchase. Can I get a refund?

A: Yes! Here's how.

Books, magazines or any other physical product:

You may return an item if you’re not satisfied within 30 days of when you received it. The product must be undamaged and in new condition. We will issue a refund to your original form of payment in the amount of the original price paid for the item, excluding shipping and handling charges, within 3 business days of receipt at our office. Note: Customers are responsible for return shipping fees.

Return instructions:

  • Please include your name, address, order number, and reason for return in your package. 
  • Send the package to:
Attn: Store Returns                              
941 Marina Way S, Suite E                            
Richmond, CA 94804

    If you are exchanging an item, we must receive the incorrect item before we send a replacement. 

      Audio or video downloads, eBooks or any other digital product:

      You may receive a refund for a digital product if you’re not satisfied. Please email acousticguitarservice@stringletter.com to request a refund.