FAQs & Contact

Need help answering a question? Having trouble with an order? Feel free to contact us at store.ag@stringletter.com and we will be happy to assist you!

 

Q: How can I subscribe to Acoustic Guitar Magazine?

A: To become a subscriber, click here.

 

Q: When will I receive my first issue?

A: For domestic orders, please allow 6–8 weeks for your first copy of Acoustic Guitar to arrive. For foreign orders, please allow 8–10 weeks.

 

Q: How can I access my subscription information?

A: If you would like to access information about your magazine subscription - such as your renewal offers, change of address, or change of email - please click here.

 

Q: I received a damaged issue of Acoustic Guitar, how can I get a replacement copy?

A: Click here to report a damaged issue.

 

Q: When does my subscription expire?

A: The expiration date of your subscription can be found on the upper right-hand corner of your magazine label.


Q: I missed an issue of Acoustic Guitar; how can I get a replacement copy?

A: Click here to report a missing issue.There are several reasons why you may not get your issue including change of address, issues with payment processing, or an expired subscription. We will gladly replace any current issue of a valid subscription not received by the first day of the issue month.

 

Q: How can I order back issues of Acoustic Guitar?

A: Click here to purchase back issues.

 

Q: Does this book have tab?

A: If a particular guidebook has tab, this information will be noted in the product description.

 

Q: I ordered multiple items and only received part of my order; where is the rest?

A: Our products may ship from multiple locations, so you might receive more than one shipment. In particular, our print-on-demand items and gear ship from 2 different locations outside of our magazine and book warehouse.

 

Q: I purchased an item that came with audio tracks but I can't find them; where can I access those tracks?

A: You can see all of our complete audio tracks here.

 

Q: I purchased a download but can't open it or access it; how can I view my new guide?

A: Follow our super handy instructions here.

 

Q: How can I access my digital edition of Acoustic Guitar?

A: If you have an active subscription, you can download the current digital edition. Each month, we send an e-mail out to active subscribers with a unique download link. If you haven't received this e-mail, please contact us at help@acousticguitarservice.com and make sure your subscription account record is up to date with your e-mail address.