FAQs & Contact

Below you will find our most commonly asked questions. If you don't find the answer you need here, please e-mail acousticguitarservice@stringletter.com and we will be happy to assist you.

Q: What are your shipping rates for physical products?

A:  Please click here to access our chart of shipping rates.

 

Q: How can I order back issues of Acoustic Guitar?

A: Click here to purchase back issues.

 

Q: How can I renew or subscribe to Acoustic Guitar Magazine?

A: To renew an existing subscription, click here to access your account. To become a new subscriber, click here

 

Q: How can I access the digital edition of Acoustic Guitar?

A: If you have an active subscription, you can download the current digital edition. Each month, on Friday at 4 p.m., we send an e-mail out to active subscribers with a unique download link. Please click here to see the exact Friday that we will send out the new digital edition email.

If you have checked the calendar above, and still haven't received this e-mail, click here to contact customer service and make sure your subscription account record is up to date with your e-mail address.

 

Q: When does my subscription expire?

A: The expiration date of your subscription can be found on the upper right-hand corner of your magazine label. 

 

Q: How can I access my subscription information?

A: If you would like to access information about your magazine subscription - including your customer number, subscription expiration date, change of address options - please click here.

 

Q: After ordering a subscription, when will I receive my first issue?

A: It will likely take 6-8 weeks to receive your first copy in the mail. For destinations outside of the United States, please allow up to 10 weeks.

We know, it sounds like a long time to wait! When we mail your first issue depends on when you placed your order and where we are in our publishing schedule. We send out each issue at the same time to all active subscribers we have on file for that mail date – this is how we can keep your subscription price affordable and still afford the postage fees ourselves.

 

Q: I ordered multiple items and only received part of my order; where is the rest?

A: We store our inventory in multiple locations, so you may receive more than one shipment. If your order contains both books or magazines and accessories or apparel, you will most likely receive two separate packages. 

 

Q: Does the book I ordered contain TAB?

A: If a particular book has TAB, this information will be noted in the product description. In most of our books and guides, both TAB and Standard Notation are provided. 

 

Q: I purchased an item that came with audio tracks but I can't find them; where can I access those tracks?

A: You can see all of our complete audio tracks here.

 

Q: I purchased a download but can't open it or access it; how can I view my new guide?

A: Follow our super handy instructions here.

 

Q: I received a damaged issue of Acoustic Guitar, how can I get a replacement copy?

A: Write to acousticguitarservice@stringletter.com to report a damaged issue.

 

Q: I missed an issue of Acoustic Guitar; how can I get a replacement copy?

A: Write to acousticguitarservice@stringletter.com to report a missing issue.

 

Q: I'm unhappy with my recent purchase. Can I get a refund?

A: Yes! Here's how.

Books, magazines or any other physical product:

You may return an item if you’re not satisfied. We will issue a refund to your original form of payment for an item returned within 30 days of when you received it. The product must be undamaged and in new condition. The refund will be in the amount of the original price paid for the item excluding shipping and handling charges. Return shipping charges will be paid by you, the customer.

Return instructions:

  • Email acousticguitarservice@stringletter.com to request a refund.
  • Customer service will email you a return address and authorization number. No refund will be issued if a return authorization doesn’t accompany the returned item.
  • Prepare a package to ship back to us that includes a piece of paper with your name, address and return authorization number on it. Please also write the return  authorization number on the outside of the package.
  • Once the Fulfillment Manager receives the returned item your refund will be issued within 3 business days.

Audio or video downloads, eBooks or any other digital product:

You may receive a refund for a digital product if you’re not satisfied. Please email acousticguitarservice@stringletter.com to request a refund.

**PLEASE NOTE**: If you are exchanging an item, we must receive the incorrect item before we send a replacement.