Holiday Hours Information
Our office will be closed December 19th through December 27th, 2020 for a holiday break. We will also be closed on January 1st, 2021.
We are looking forward to having this time off to relax, be with our loved ones (even if it happens over zoom this year!), and make music. But, we understand that you may need help with your subscription or purchase during this time and want to be sure we don't leave you hanging.
So, here's what you need to know:
Any order of a digital product will be fulfilled automatically by email at the time of purchase. The email with your unique download link will come from Acoustic Guitar with a sending address of email@example.com. Be sure to check your spam or junk folders if you do not immediately see this email in your inbox. Please do not write to this address as it is not monitored.
Subscription fulfillment will not be impacted by the holiday closure. The next issue of Acoustic Guitar magazine, Mar/Apr 2021, will be mailed to active subscribers in late January. We will do a supplemental mailing of this issue as well, so whether you place a subscription order over our holiday break or in the first few weeks of the new year, please do not worry, as you will still receive a copy of the Mar/Apr 2021 issue of the magazine.
Many questions about subscriptions and other orders in our store are addressed on our FAQs page, so please consider visiting it before writing to customer service during this busy season: https://store.acousticguitar.com/pages/faqs-contact.
If you need assistance, please write to us at AcousticGuitarService@stringletter.com. Please send your entire request in one email. Every inquiry is important to us and we'll do our very best to respond promptly after our break. We are a small team of just a few people doing our best to take care of you - your patience and understanding is greatly appreciated.
And, finally, please have a safe and happy holiday - and know that we are grateful to count you as a customer and member of the Acoustic Guitar community.